Automotive | 2022, 23, 24
01Sales & Retail Performance Transformation
Led a three-year GCC Retail Transformation programme, coaching importer leadership and dealership teams to implement Sales, Customer Experience, CRM and After-Sales best practices.
- Industry
- Automotive
- Geography
- GCC - 7 markets
- Role
- Delivery Lead | Account Manager
- Scope
- 11 dealerships across OEM & importer networks
Key Results
- Led and secured $250K–$450K annual consulting renewals over 3 consecutive years
- Improved test-drive conversion by +35% through Sales & CRM initiatives
- Raised NPS to 85+ through Customer Experience best-practice design & implementation








